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Frequently asked questions
How long is construction time?
When will I receive my order?
What sizes do your hats come in?
Do you take custom orders?
What types of payments do you accept?
How safe is it to buy from AnimeHot.net?
How much does it cost to ship in the USA?
How much does it cost to ship worldwide?
I received a free shipping code at a convention, when I bought something on ebay or when I voted for envelope art how do I redeem it?
Where are you located?
What conventions will you be at?

How long is construction time?
In order to keep costs low we keep a small inventory of our most popular items and make the rest of our products to order. Unless otherwise noted, please allow 3-4 weeks construction time for all items.
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When will I receive my order?
Your order will be processed as soon as your payment is received. Unless otherwise noted, please allow 3-4 weeks construction time for all hats items. Shipping time varies depending on your location. If you are located in the USA all orders will be shipped via USPS first class mail (5-7 days) or priority mail (2-3 days). If you are located worldwide all orders will be shipped via USPS priority international mail (7-10 days). You will receive an email from USPS the day your order ships.
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What sizes do your hats come in?
All our hats measure 22", the average size adult head. You are welcome to customize any hat in our custom hat section. Measure your head around the path a baseball cap would take and choose your measurement from the drop down menu located next to the hat you desire. If you do not see your measurements in the drop down menu, please contact us with your head measurements to see if we are able to make the hat in your size. (An additional charge may apply to head measurements that fall outside the drop down menu sizes.)
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Do you take custom orders?
YES! We do take custom orders. Please send us the name of the character you are interested in, the name of the anime series or video game that the character is from, an image of the character and your head measurement. All custom hat orders start at $25. The actual cost of your custom hat will depend on the complexity of the embellishments. Please allow 4-6 weeks construction time for new hat requests.
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What types of payments do you accept?
We accept credit cards, paypal or money orders, no personal checks. All our credit cards are processed through paypal's secure checkout.
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How safe is it to buy from AnimeHot.net?
Extremely safe! Since all our credit cards are processed through paypal all your personal information is protected. For added security you can pay with paypal. We offer paypal buyer protection for all our items purchased through paypal.
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How much does it cost to ship in the USA?
Shipping is based on the total weight of your purchase. Shipping rates start at $4.50. There is a shipping discount for multiple items purchased at the same time.
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How much does it cost to ship worldwide?
Shipping is based on the total weight of your purchase. Shipping rates start at $15. There is a shipping discount for multiple items purchased at the same time.
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I received a free shipping code at a convention or when I bought something on ebay how do I redeem it?
When you are done with all your shopping click on cart. At the bottom of the check out cart you will see a section to redeem vouchers. Enter the voucher code and click on recalculate. Please note that our voucher codes are time sensitive and if your voucher code is not working it most likely expired.
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Where are you located?
We are located just a stone's throw away from The Las Vegas Strip....to be more technical we are located here:

AnimeHot
5546 Camino Al Norte
Suite # 2-315
North Las Vegas, NV 89031
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What conventions will you be at?
Please check our convention page to see our current convention schedule.
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